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Questions to ask your Doctor

QUESTIONS TO ASK YOUR DOCTOR

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Quite often when you visit the doctor and are asked, “Do you have any questions?”, you draw a blank. This is a very normal reaction. You may be visiting your physician for a specific problem but have other questions in regards to your health and medication. You focus on the reason for your visit and forget incidental questions. A good way to avoid this is to make a list before you leave for the doctor’s office.

Some things to put on your list could be:

  • What would I like to know by the end of the visit
  • Ask important questions first and take notes
  • Make a list of your symptoms, questions, concerns and any past experiences with your problem. The symptom that is forgotten may well be the definitive one for diagnosis
  • If you are prescribed medication, ask the name and what you are taking it for
  • Are there alternatives other than medication
  • Is there a way I can combine or reduce the number of meds I am taking
  • What will happen if I don’t take the medication
  • Are there any side effects or reactions I should report immediately
  • Do you want me to report back to you once medication is finished
  • Can medication be taken in any other form (ie: have trouble swallowing pills)
  • Is there anything I should avoid doing while on this medication ie driving, air travel, exercise

imageIf questions come to mind after your visit to the doctor and/or pharmacist who fills your prescription and you are unable to contact either, Health Links is a telephone health information service throughout Manitoba. It is available 24 hours a day, seven days a week. Specially skilled nurses offer health information and support to people who require assistant. They may also help callers decide if they need further help, such as an urgent care centre or an emergency department.

Call Health Links/Info Sante
Winnipeg: 204-788-8200
Toll-free: 1-800-315-9257image

Useful Phone Numbers

USEFUL PHONE NUMBERS ALL IN ONE POST

So often, we have questions, but, have no idea who to call for clarification or answers. Listed below is contact information for a number of very useful programs and services that could provide those much needed answers:

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Drug Programs Information Network (DPIN), Manitoba Health – Insured Benefits Branch

Phone: 204-786-7101       Toll-free: 1-800-392-1207

 

Pharmacare Line

Phone: 204-788-2506 (English)        204-788-2520 (French)

 

Pharmacare Program

Phone: 204-786-7141        Toll-free: 1-800-297-8099

 

Medication Information Line for the Elderly

Phone: 204-474-6493        Hours of Operation: 9:30am – 2:30pm

 

Seniors Information Line

Phone: 204-945-6565        Toll-free: 1-800-665-6565

Hours of Operation: 8:30am – 4:30pm

 

Health Links/Info Sante

Phone: 204-788-8200        Toll-free: 1-800-315-9257

 

Info Health Guide to Health Services in Manitoba

www.gov.mb.ca/healthguide

Phone: 204-786-7105        Toll-free: 1-800-392-1207

 

Medic-Alert

Toll-free: 1-800-668-1507

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Alzheimer’s Communication Tips

COMMUNICATING WITH A PERSON WHO HAS ALZHEIMER’S OR ANOTHER DEMENTIA

 

Jigsaw puzzle, of senior man, falling apart

 

How you communicate can make a big difference, especially to someone with damage to the communication centres of their brain. Incorporating some of the following communication tips is a great way to provide positive support.

In the early stages…

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  • Be patient
  • Give the person time to express themselves
  • Don’t interrupt
  • Be supportive
  • Don’t talk about the person as if they are not there
  • Don’t be condescending
  • Don’t be patronizing
  • Avoid asking questions that rely on their memory
  • Try communicating simple reminders like sticky notes
  • Limit distractions as much as possible
  • Find a quiet place to talk to minimize distractions
  • Avoid criticizing, correcting or arguing
  • Look beyond words, watch body language to understand what the person is experiencing and/or expressing

In later stages, as communication becomes more difficult…

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  • Approach the person calmly from the front
  • Make eye contact
  • Identify yourself clearly
  • Avoid sudden movements, which may frighten them
  • Call the person by name
  • Use short, simple sentences
  • Ask one question at a time and wait for a response
  • Ask simple ‘yes’ or ‘no’ questions (Instead of ‘What would you like to wear?’ say ‘Would you like to wear this?’)
  • Avoid vague references ie ‘Put it over there’. Try saying ‘Put it on the table’
  • If repeating yourself, use exactly the same words but speak more slowly. If you are still not understood, rephrase using shorter, simpler sentences
  • Give visual clues by pointing to the object you are talking about
  • Ask the person to point or gesture if they cannot find the right words or expression
  • Pay attention to your body language and facial expressions as your loved one may pick up on stress or anxiety, which may impact the mood they are in

Practice makes perfect; using the above techniques will take time and practice so be patient with yourself.

Reviewing these techniques often will help along the journey to ensure supportive communication.

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Where to find community support?

  • www.alzheimer.ca
  • Your local library
  • Your family doctor
  • Your pharmacist
  • Senior health fairs
  • The Internet
  • Your local health authority or community access centre:
    Health Canada General Inquiry
    1-866-225-0709
    www.hc-sc.gc.ca/hcs-sss/delivery-prestation/ptrole/index-eng.php#a1

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Now You See Me…

SENIOR EYEGLASS PROGRAM

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The Manitoba Health, Healthy Living and Senior Eyeglass Program provides limited financial assistance to residents 65+ toward the purchase of eyeglasses.  One pair every 3 year period (or more often if there is a change in vision)

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…benefits are based on a fixed fee schedule

…total allowable amount, based on schedule, is subject to $50 deductible.  Once applied Manitoba Health, Healthy Living and Seniors will reimburse 80% of the remainder allowable

…$50 deductible applies once a year (April 1 – March 31) per family. If additional glasses are required within the 12 month period, you do not pay the deductible again.

…claim forms are available from optometrists and opticians

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For more information, contact:

Senior Eyeglass Program

300 Carlton Street

Winnipeg, MB   R3B 3M9

Phone: 204-786-7365

Toll Free: 1-800-297-8099 ext 7365

Email: [email protected]

Web: www.gov.mb.ca/health/mhsip/eyeglasses.html

Be a Wise Caregiver

Your loved one has always managed the maintenance and upkeep of their home but lately you’ve noticed that there are several areas that need attention.  Becoming a caregiver may seem overwhelming for just one person to tackle.  Asking for help from family members and others may be challenging but will often prove successful.

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Here are a few suggestions to promote communication and alleviate burn-out of a caregiver by creating a greater sharing of responsibilities:

1.  Make a list of what you are currently doing.

2. Identify things your siblings, family members or others can do to help.  You never know, they may be feeling left out and wish to contribute.

3. Out of town family members could become responsible for online banking, income tax preparation, phone calls to professionals, etc.

4. Set up a meeting with your support group.  Give others a sense of working together rather than telling them what to do.  If possible, include your loved one in the meeting.

5. If you sense a conflict within your support group, don’t jump to conclusions and pre-judge that person.  Siblings may harbour feelings from the past.  Suggest everyone put aside differences and work together.

6. Adopt a common communication mechanism for sharing information (ie email, text, phone etc).

7. Set up a a shared calendar and ask volunteers to do certain tasks.

8. Have a communication book in your loved ones home for all to note observations, suggestions, messages, appointments, etc.

BOTTOM LINE:  Be good to yourself.  Stay strong and healthy.

The 3 R’s of Caregiving are:

1. RESPECT:  By respecting yourself, you ensure that your mind, body and spirit remain whole so that you can carry on the tasks of being an effective caregiver.

2. REALISTIC expectations: Do not lose perspective on the situation and undertake more than you are able to or should.  Delegate, prioritize and accept offers of help.

3. RESPITE: Take a break or find a breathing space in your day.  Be good to yourself as you care for your loved one.